Meet AirMessenger

The AirMessenger® robot allows almost all PNR message traffic with airlines to be handled automatically using predefined business rules. The robot is able to manage messaging from alternative sources as well;
low cost and NDC messages. AirMessenger is suitable for IATA and non-IATA travel companies (business offices, tour operators, travel agencies, etc.) who work with their own GDS (e.g. Amadeus, Galileo, Sabre, Worldspan).

How does AirMessenger work?

Airline companies send messages to PNRs in a variety of ways. 

AirMessenger distinguishes various types of messages for this: 

1. SSR message with an action code 
2. SSR message with a general OTHS code 
3. OPW (for ticket limits) / OPC (cancellation) messages with details of the new ticket limit 
4. Schedule changes

These messages can be bundled together on queue zero or on designated queues within your GDS.

Business rule settings

For each type of ticket, Airtrade can determine in consultation what actions should be taken by AirMessenger. Setting up these actions will be done by Airtrade. Maintenance of the SSR/OTHS table will be done by the customer themselves (after this, the customer can decide for themselves whether or not they want to take action).


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Find out how AirMessenger makes travel retailers work smarter