What does AirMessenger do?
AirMessenger allows almost all PNR message traffic with airline companies to be handled automatically using predefined business rules.
In practice, this means a huge step up in efficiency and an improvement in the service provided to your customers.
Who is AirMessenger for?
AirMessenger is a product that is suitable for IATA and non-IATA travel companies (business offices, tour operators, travel agencies, etc.) who work with their own GDS (e.g. Amadeus, Galileo, Sabre, Worldspan).
How does AirMessenger work?
Airline companies send messages to PNRs in a variety of ways.
AirMessenger distinguishes various types of messages for this:
1. SSR message with an action code
2. SSR message with a general OTHS code
3. OPW (for ticket limits) / OPC (cancellation) messages with details of the new ticket limit
4. Schedule changes
These messages can be bundled together on queue zero or on designated queues within your GDS.
Business rule settings
For each type of ticket, Airtrade can determine in consultation what actions should be taken by AirMessenger.
Setting up these actions will be done by Airtrade. Maintenance of the SSR/OTHS table will be done by the customer themselves (after this, the customer can decide for themselves whether or not they want to take action).
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